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Privacy Policy

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Introduction

Resilience Recovery Center (“Resilience Recovery Center,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or communicate with us electronically, including through SMS/text messaging services.

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • First and last name
  • Email address
  • Mobile phone number
  • Information submitted through contact, appointment, referral, or inquiry forms

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and form submissions
  • Provide information about our clinical services and programs.
  • Communicate with you via phone, email, or SMS/text messages (with your consent).
  • Improve our website, services, and overall user experience.
  • Comply with legal, healthcare, and regulatory requirements.
SMS Terms and Conditions

By providing your mobile phone number and opting in through our website forms, intake forms, or other direct communication channels, you consent to receive SMS/text messages from Resilience Recovery Center related to:

  • Appointment reminders and schedule changes.
  • Vital service updates and operational notifications.
  • Customer care and support communications.
  • Follow-up communications regarding your inquiry or treatment coordination.

Healthcare Disclaimer: SMS communications are strictly limited to existing clients or individuals who directly contact us. No unsolicited marketing messages are sent.

Message Disclosures

  • Message Frequency:   Message frequency may vary based on your interactions and care needs. based on your interactions and care needs
  • Pricing: Message and data rates may apply according to your mobile carrier plan.
  • Opt-Out (STOP): Reply STOP to opt out of SMS messages at any time. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
  • Support (HELP): Reply HELP for assistance, or contact us directly at (973) 333-2965 or admissions@resilience-rc.com

Consent to Receive SMS Messages

SMS consent is collected through:

  • Website contact and inquiry forms.
  • Online appointment request forms.
  • Physical or digital intake/admissions documentation.
  • Direct written communication initiated by the individual.
 

When you check an SMS consent checkbox or otherwise provide explicit consent, your opt-in record is securely transferred and maintained within our internal CRM/communications management system for strict compliance and recordkeeping purposes.

Consent records may include:

  • Full name
  • Mobile phone number 
  • Exact date and time of consent submission
  • Precise source of consent (e.g., specific website form, intake packet)
  • Current consent status (opt-in/opt-out)

SMS Data Sharing Policy

Resilience Recovery Center does not share, sell, rent, or distribute your mobile number or SMS consent information to third parties or affiliates for marketing, promotional, or any other purposes.

Exclusion Clause: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While no electronic transmission or digital storage system is completely secure, we utilize industry-standard, commercially acceptable methods to safeguard your data.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and enhance our digital services. You can modify your browser settings to decline cookies if you prefer; however, doing so may affect the functionality of certain elements of our website.

Your Privacy Rights

Depending on your jurisdiction and status, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction, modification, or deletion of your personal information.
  • Withdraw your consent for any or all communication channels at any time.
Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted directly on this page with an updated effective date at the top of the policy. We encourage you to review this page periodically.

For more information on website use rules and disclaimers, please read our full Terms & Conditions.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please reach out to us using the contact details below:

Resilience Recovery Center

22-10 NJ Route 208 Fair Lawn NJ 07410 suite 2